Treatments
Who we can treat?
Private Patients
A referral is not required to seek treatment. For private patients, we offer on the spot HICAPS claiming (through your private health insurance), which means you only pay the gap. The gap amount will vary depending on your health fund provider and level of cover.
Medicare Enhanced Primary Care Program (EPC)
For those patients deemed to have a chronic illness or injury that has been assessed and/or is being treated by a GP or another specialist, you may be eligible for up to 5 sessions per calendar year under the Medicare EPC Scheme. Payment is required at the time of consultation (please note Lexington Health is NOT a bulk billing practice), which is then electronically claimed for you through Medicare into your nominated account.
Please note these appointments are not fully covered by Medicare and do incur a GAP payment. The exact Medicare rebate amount can be found by visiting this website.
WorkCover
If you have sustained a work related injury, you will require a referral from your nominated treating Doctor (NTD), a WorkCover Medical Certificate as well as the Insurers details and your workers compensation claim number in order to be treated as a WorkCover patient.
Comprehensive Third Party (CTP)
If you have sustained an injury in a motor vehicle accident and are suffering from injuries such as whiplash, lower back pain or other joint/muscular strains, we provide treatment options to help facilitate your recovery. In order to be treated as a CTP patient you will need to contact your nominated insurer to advise them of your injury and to commence a claim.
These insurer and claim details must be provided prior to starting treatment.
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FAQ
No – A referral is not required to see any of our practitioners if you are a private patient. If you have been injured at work or have been in a motor vehicle accident, you will need a referral from your GP or Surgeon.
Yes – We have Hicaps facilities for on the spot claiming, which means you are only required to pay the gap. The gap amount will vary depending on your health fund provider and level of cover. We accept Visa, MasterCard EFTPOS and cash. We do not accept Amex or Personal Cheques.
Yes – If you have recent imaging scans and reports i.e. X-Ray, MRI, CT, please bring them to your appointment.
We recommend you wear comfortable clothing, which will allow your practitioner to thoroughly assess and treat the affected area. Shorts or gym tights are ideal for lower limb injuries. For injuries to the upper body, a singlet would be appropriate. We also have disposable gowns should you forget to bring your clothing with you.
Yes – We can provide you with referrals and recommendations to specialists to suit your specific type of injury. We are also able to refer for x-rays and other imaging. Please note you will incur a cost as imaging referrals from a physiotherapist are not bulk billed.
An SMS reminder message will be sent 24hrs prior to your appointment.
Whilst we understand circumstances arise which may result in you having to cancel your appointment, it is appreciated if adequate notice is provided.
With this in mind, Lexington Health has implemented the below policy:
Should you fail to attend your scheduled appointment or provide inadequate notice of cancellation, you will be charged a 50% of the booked consult as a “ non-attendance/late cancellation” fee. This fee is required to be paid within 14 days and will be enforced with all patients.
Yes – We are open from 8am to 2pm
Parking is available at the front of our suite and within the complex. Parking is available for a maximum of 3 hrs per day.
Aimee Jarmain
07:31 18 Jun 26
I've been visiting Ben at Lexington Health for a few years now and would definitely recommend his services. He has been great at helping me manage my back pain, and he is always friendly and professional.
Jason Ricketts
05:56 12 Jun 26
I have seen the crew at Lexington health after my shoulder operation, they have been outstanding. The amazing ladies at the front desk always greet you when you walk in with big smiles, the 2 guys I have seen Ben and nav has always communicated with me about the my treatment if something doesn't work they adjust the treatment plan.Thank youdom,lauren,Ben and nav for your outstanding work to your clients and the wider community.
K T
06:19 07 Jun 26
Excellent care and treatment, they helped my son relieving and ultimately eliminating his pain. Professional, knowledgeable, and genuinely committed to my son's recovery. Thank you
Tarunroop Dhillon
09:25 29 May 26
Carlo has been great and has helped me with exercises to improve and manage knee pain. I have been visiting for a number of years now.
Eleanor
07:52 26 May 26
Highly recommend Lexington Health.Nav is an amazing physio who helped my daughter recover from a soccer injury.
Green Bananas
06:43 24 May 26
I’ve been working on my chronic headache, neck, back issues with Carlo and it’s been really productive! Especially with my neck, I’m actually doing my exercises for once 😂 and it’s making a difference. You can tell this isn’t just a 9-5 for these guys, but they actually care and want to help you get better 😊
Steve Dawson
00:33 24 May 26
Worked with Carlo to restore fitness in thigh and lower back. Done a great job, would highly recommend.
kaushal trivedi
03:55 23 May 26
We had a very good experience with Carlo at Lexington Health for my mother’s foot. Carlo was very patient and friendly to deal with and helped my mother to get her plantar fasciitis better. I would highly recommend Carlo for any physiotherapy treatment.
Isla Hogg
10:16 22 May 26
Nav is an exceptional physio whose guidance throughout my recovery has been invaluable. His knowledge and expertise are outstanding, and he always made me feel supported, encouraged, and confident in the process. I couldn’t recommend him more highly.
