Patient Info

Hicaps and EFTPOS

We claim back a portion of the consultation fee through your Private Health Insurance and have Hicaps facilities for on the spot claims processing.

We accept Visa, MasterCard EFTPOS and cash. Amex and personal cheques are not accepted.

We also offer appointments under the Medicare health plan (Enhanced Primary Care) and are able to refund the Medicare rebate (approx. 62% of your appt) on the spot.

**Full payment is required at the completion of your consultation**

Frequently Asked Questions

No – A referral is not required to see a Physiotherapist if you are a private patient. If you have been injured at work or have been in a motor vehicle accident you will need a referral from your GP or Surgeon.

Yes – We have Hicaps facilities for on the spot claiming, which means you are only required to pay the gap. The gap amount will vary depending on your health fund provider and level of cover. We accept Visa, MasterCard EFTPOS and cash. We do not accept Amex or Personal Cheques.

Yes – If you have recent imaging scans and reports i.e. X-Ray, MRI, CT, bring them to your appointment.

We recommend you wear comfortable clothing, which will allow the Physiotherapist to thoroughly assess and treat the affected area. Shorts or gym tights are ideal for lower limb injuries. For injuries to the upper body, a singlet would be appropriate. We also have disposable gowns should you forget to bring your clothing with you.

Yes – We can provide you with referrals and recommendations to specialists to suit your specific type of injury. We are also able to refer for x-rays and other imaging. Please note you will incur a cost as imaging referrals from a physiotherapist are not bulk billed.

An SMS reminder message will be sent 24hrs prior to your appointment. This reminder will request confirmation that you will be attending your appointment.

Whilst we understand circumstances arise which may result in you having to cancel your appointment, it is appreciated if adequate notice is provided.

With this in mind, Lexington Physio has implemented the below policy;

DNA – Did Not Attend Fee

If you fail to attend your scheduled appointment and you have failed to contact us prior, you will be charged an $80.00 non-attendance fee. This fee is required to be paid within 14 days and will be enforced with all DNA patients.

Yes – We are open from 8am to 2pm and by appointment outside of these hours.

Parking is available at the front of our suite and within the complex. Parking is available for a maximum of 2hrs per day.

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or Call Lexington Physio on (02) 9836 3432