Treatments
Who we can treat?
Private Patients
A referral is not required to seek treatment. For private patients, we offer on the spot HICAPS claiming (through your private health insurance), which means you only pay the gap. The gap amount will vary depending on your health fund provider and level of cover.
Medicare Enhanced Primary Care Program (EPC)
For those patients deemed to have a chronic illness or injury that has been assessed and/or is being treated by a GP or another specialist, you may be eligible for up to 5 sessions per calendar year under the Medicare EPC Scheme. Payment is required at the time of consultation (please note Lexington Health is NOT a bulk billing practice), which is then electronically claimed for you through Medicare into your nominated account.
Please note these appointments are not fully covered by Medicare and do incur a GAP payment. The exact Medicare rebate amount can be found by visiting this website.
WorkCover
If you have sustained a work related injury, you will require a referral from your nominated treating Doctor (NTD), a WorkCover Medical Certificate as well as the Insurers details and your workers compensation claim number in order to be treated as a WorkCover patient.
Comprehensive Third Party (CTP)
If you have sustained an injury in a motor vehicle accident and are suffering from injuries such as whiplash, lower back pain or other joint/muscular strains, we provide treatment options to help facilitate your recovery. In order to be treated as a CTP patient you will need to contact your nominated insurer to advise them of your injury and to commence a claim.
These insurer and claim details must be provided prior to starting treatment.
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FAQ
No – A referral is not required to see any of our practitioners if you are a private patient. If you have been injured at work or have been in a motor vehicle accident, you will need a referral from your GP or Surgeon.
Yes – We have Hicaps facilities for on the spot claiming, which means you are only required to pay the gap. The gap amount will vary depending on your health fund provider and level of cover. We accept Visa, MasterCard EFTPOS and cash. We do not accept Amex or Personal Cheques.
Yes – If you have recent imaging scans and reports i.e. X-Ray, MRI, CT, please bring them to your appointment.
We recommend you wear comfortable clothing, which will allow your practitioner to thoroughly assess and treat the affected area. Shorts or gym tights are ideal for lower limb injuries. For injuries to the upper body, a singlet would be appropriate. We also have disposable gowns should you forget to bring your clothing with you.
Yes – We can provide you with referrals and recommendations to specialists to suit your specific type of injury. We are also able to refer for x-rays and other imaging. Please note you will incur a cost as imaging referrals from a physiotherapist are not bulk billed.
An SMS reminder message will be sent 24hrs prior to your appointment.
Whilst we understand circumstances arise which may result in you having to cancel your appointment, it is appreciated if adequate notice is provided.
With this in mind, Lexington Health has implemented the below policy:
Should you fail to attend your scheduled appointment or provide inadequate notice of cancellation, you will be charged a 50% of the booked consult as a “ non-attendance/late cancellation” fee. This fee is required to be paid within 14 days and will be enforced with all patients.
Yes – We are open from 8am to 2pm
Parking is available at the front of our suite and within the complex. Parking is available for a maximum of 3 hrs per day.
Rekha Dharshani
08:56 29 Jan 26
Very patient in listening to the problem. And very detailed in explaining the exercises to strengthen my back.Will continue to do the excercise recommended by Brendan to avoid seeing you guys :)
Ronald Ord
08:44 28 Jan 26
Carlo is a true professional who knows his craft well, very thorough and experienced. Comes highly recommended.
Mitchy Jimenez
06:59 28 Jan 26
I came here to seek help with a knee pain that has been intermintently hurting for months to the point that I couldn't sleep. Carlo helped me with the programs and now I can do runs again without any pain. thank you so much for your professional care! I can definitely recommend them!
Jenny DOROZARIO
00:13 27 Jan 26
I had issues with my knee either swelling, locking or giving way without any warning for over 8 months. After 6 weeks of physio treatment and exercises with Brendan it has disappeared completely. I’m thrilled.
DAVED MCLENNAN
22:06 15 Jan 26
Carlo has been looking after my damaged nerve in my neck for a few months. He is both professional and thorough. With his treatment my results have been excellent. I would recommend Carlo!!
Casey Poon
09:22 14 Jan 26
Thank you Carlo for fixing my knee in 3 sessions! Carlo is friendly and knowledgeable. The clinic is welcoming and well resourced. Highly recommend
Richard Lum
05:35 14 Jan 26
Carlo was incredible treating my lower back and sciatic nerve pain. Back to normal mobility and provided some really helpful strength building tips to prevent recurrence.
Rachel Dawson
04:44 12 Jan 26
Carlo at the clinic was very helpful in helping me fix an issue. He provided reassurance and a realistic plan that was achievable in my own schedule. I always go to Lexington whenever I have a concern.
Ashna Nadan
00:35 30 Dec 25
Highly recommend Brendan! From the initial consult, he took his time to understand me holistically. He made sure all his recommendations were catered to me and my lifestyle. I returned back to the gym immediately and by implementing his suggestions, felt no back pain after a week. Thank you!!
